As a customer-focused business, we want to ensure that our clients fully understand our product return policy. Our policy is designed to be fair and transparent, providing customers with the information they need to make informed purchases.
No Refunds or Returns, Except for Defects
Our policy is that we do not offer refunds or returns unless there is a defect in the product that is not intended. We take great care in crafting our products, but we understand that issues may still occur. If you receive a product with a defect, we will happily replace it for you.
Natural Wear and Tear
It is important to note that natural items, such as wood products, may crack or wear over time. This is normal and expected. As a result, we cannot be held responsible for any natural issues that arise with our wood products. We do our best to ensure the quality of our products, but it is impossible to guarantee that every item will be perfect.
Handmade Products May Have Blemishes
All of our products are handmade, and as such, small blemishes may occur. Quality may also vary slightly from item to item. This is normal, and it is not a reason for a refund, replacement, or exchange. We take pride in our handmade products and believe that they are unique and beautiful in their imperfections.
Our policy may not apply in all states. If your state has a law that requires refund windows, we will evaluate that on a case-by-case scenario. We want to ensure that we are complying with all state-specific laws and regulations.
We hope that this information helps you understand our product return policy. We believe in providing our customers with high-quality products and excellent customer service. If you have any questions or concerns about our policy, please do not hesitate to reach out to our team. We are here to help you make informed purchases and ensure your satisfaction with our products.